Effective Date: 01-10-2025

At YamalBD, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help with our return and refund policy.

1. Returns

• Products can be returned within 7 days of delivery.

• To be eligible for a return, items must be:

  • Unused, unworn, and unwashed.

  • In the original packaging with all tags intact.

• Certain items such as innerwear, undergarments, or customized products are not eligible for return due to hygiene and personalization reasons.

2. Refunds

• Once we receive and inspect your returned item, we will notify you about the status of your refund.

• If approved, the refund will be processed within 7–10 business days through your original payment method.

• Delivery/shipping charges are non-refundable.

3. Exchange

• We allow size exchanges or product replacements (if stock is available).

• Exchanges are processed free of charge, except for return shipping costs (borne by the customer).

4. Damaged or Defective Items

• If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with clear photos.

• We will arrange a replacement or full refund at no additional cost.

5. Non-Returnable Items

• Items purchased on clearance/sale or marked “Final Sale.”

• Gift cards, vouchers, and promotional items.

6. How to Request a Return

To request a return or refund, please contact us at:

📧 Email: info.yamalbd@gmail.com
📞 Phone:+8801339690711
🌐 Website: www.yamalbd.com

Provide your order number, reason for return, and photos (if applicable).

✅ Note: YamalBD reserves the right to refuse a return or refund if the item does not meet the conditions mentioned above.